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We invest heavily in employing the right people with the right skill set, and have an apprentice programme too.

Technical Service Engineer

Glasgow

Job purpose:

Electrical and controls technical lead engineer for the service department who will diagnose and undertake the repair and maintenance of generator sets and control systems.

Roles & Responsibilities:

  • Act as a technical lead engineer for the service department
  • Ensuring all works are completed on DTGen business systems and devices
  • Preparation of RAMS and work packs as required
  • Modifications and up-fits of control systems
  • Fault finding and diagnostics of control systems
  • PLC and motor control centres
  • Knowledge of synchronising and mains paralleling to G-99
  • To read and understand control systems (fault finding)
  • Assistance in maintenance programmes
  • Onsite maintenance and repair of generating sets
  • Workshop repair and maintenance of generating set and control systems
  • Diagnosing and effective repairs of faults in generator control systems
  • Diagnosing and effective repairs of faults in generator control systems
  • Ability to read and understand electrical drawings
  • Comply with the company health & safety policy, including carrying out general housekeeping to ensure work areas are tidy. This includes company vehicles
  • Comply with all aspects of the company’s ISO standards: Quality management – ISO 9001:2015 / Environmental – ISO 14001: 2015 / Occupational health and safety management – ISO 45001:2018, proactively contributing to the company’s continuous improvement programme
  • Ad-hoc other duties as and when required to meet the needs of the business
  • Observe and demonstrate behaviour in line with the core values of the company  

Qualifications/Skills             

  • Must have strong customer focus
  • Excellent communication Skills
  • Adaptable and flexible
  • Ability to work under pressure
  • Work autonomously on own initiative and well as part of a team
  • Positive attitude
  • To maintain good customer relationships with other contractors whilst working on sites
  • Full, clean UK driving licence
  • CPCS Card
  • DBS/Disclosure Scotland checks
  • HV authorisation/awareness
  • Working at height
  • Manual handling
  • NWH & DOMS 1-12
  • Asbestos awareness
  • EUSR card

 

To apply, please send your CV and covering letter to HR@dtgen.co.uk 

 

Service Engineer

West Midlands

Job purpose:

  • Carry out fault finding and diagnosis on a range of diesel generator sets.
  • Resolve electrical and mechanical engine problems.
  • Replacing electrical and mechanical components.
  • Carry out generator servicing.
Roles & Responsibilities:
  • All work to be carried out to reflect company high standards.
  • Carry out planned service and maintenance work on customer generators.
  • Carry out remedial repairs and loadbank testing.
  • Carry out panel upgrades.
  • Fault find and carry out breakdown repairs to customers’ equipment.
  • Carry out site survey requests as required.
  • Carry out duties on our company on-call rota system.
  • Work overtime and away from home as required.
  • Complete fully detailed reports on the REA
  • Complete and supply fully detailed timesheets in the required timeline.
  • Maintain appropriate and accurate stock van levels.
  • Comply with the company health and safety policy, including carrying out general housekeeping to ensure work areas are tidy. This includes company vehicles.
  • Comply with all aspects of the company’s ISO standards: Quality management – ISO 9001:2015 / Environmental – ISO 14001: 2015 / Occupational health and safety management – ISO 45001:2018, proactively contributing to the company’s continuous improvement programme.
  • Ad-hoc other duties as and when required to meet the needs of the business
  • Observe and demonstrate behaviour in line with the core values of the company

        Qualifications/Skills             

  • Must have strong customer focus
  • Excellent communication skills
  • Adaptable and flexible
  • Ability to work under pressure
  • Work autonomously using own initiative and well as part of a team
  • Positive attitude
  • To maintain good customer relationships with other contractors whilst working on sites
  • Full, clean UK driving licence
  • CPCS card
  • DBS/Disclosure Scotland checks
  • HV authorisation/awareness
  • Working at height
  • Manual handling
  • NWH & DOMS 1-12
  • Asbestos awareness
  • EUSR card

To apply, please send your CV and covering letter to HR@dtgen.co.uk 

Service Administrator

Glasgow

Job purpose:

To address customer issues and resolve them in a timely and efficient manner and ensure that all valid customer concerns are being dealt with immediately.

Complies with the policies and procedures of the company. Service Administrator to maintain the positive image, brand, and reputation of the organisation.

Roles & Responsibilities:

  • Usage of Tesseract and customer portal systems.
  • Accept client phone calls, resolving client queries and escalating/delegating where required.
  • Monitor and control service and service reports inbox, resolving client technical/administrative queries and escalating/delegating where required.
  • Send documentation on request to customers e.g. Service Reports, RAMS, insurance documents, training records etc.
  • Carry out invoicing, customer portals, job costing tasks (breakdown calls) and PO follow ups.
  • Update business with department accumulative figures for the month.
  • Raising calls on Tesseract e.g. breakdowns, remedials etc. on receipt of client PO and keep enquiry spreadsheet up to date.
  • Add all parts onto calls raised and liaise with stores team for parts to be picked.
  • When required raise renewal contracts and new maintenance contracts as per Aftersales Contract and Key Account Manager’s instruction.
  • Support Service Controller with allocating engineers jobs to REA as required.
  • Assist with issuing remedial quotes.
  • Raise PO’s and GRN where required.
  • Support wider service team where required.
  • Comply with the Company Health & Safety Policy.
  • Comply with all aspects of the Company’s ISO standards: Quality management – ISO 9001:2015 / Environmental – ISO 14001: 2015 / Occupational health and safety management – ISO 45001:2018, proactively contributing to the company’s continuous improvement
  • Observe & demonstrate behaviour in line with the core values of the company.

Qualifications/Skills 

  • Conversant with key Microsoft applications: Outlook, Word, Excel, PowerPoint etc.
  • Proven customer support experience.
  • Strong phone contact handling skills and active listening.
  • Familiar with Business systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multitask, prioritise and manage time effectively.
  • Friendly, assertive personality with positive and confident manner.

To apply, please send your CV and covering letter to HR@dtgen.co.uk 

 

We’re proud to employ a diverse workforce across the UK and all of our current vacancies are advertised here.
If you’d like to be part of our team, please contact hr@dtgen.co.uk with a copy of your CV and covering letter.  

Email us:

Call us:

Address:

Cadder House,
160 Clober Road,
Milngavie,
Glasgow,
G62 7LW

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DTGen is a trading brand of Dieselec Thistle Generators Limited, registered in Scotland with company number SC269766. VAT number 842902823. Registered office: Cadder House, 160 Clobber Road, Milngavie, Glasgow G62 7LW. Part of Flogas Britain and a DCC company.

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